Ollie Term of Use Agreement

Ollie Pets Inc. ("Ollie", "us, "we", and "our") provides its Products (as defined below), services, and offerings (the "Services" as further described below) to you subject to the following Terms of Use (“Terms”). In addition, when using the Service, you shall be subject to any posted guidelines and rules applicable to such service, which may be posted from time to time.

PLEASE READ THIS USER AGREEMENT CAREFULLY. IT IS A LEGAL DOCUMENT AND CONTAINS BINDING OBLIGATIONS. BY USING THE SERVICE OR PURCHASING PRODUCTS, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES AND PRODUCTS ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES OR PRODUCTS IN ANY MANNER.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

By accessing or using the Service or Products, you, either an individual or a single entity or organization (“you” or “your” as applicable), are bound by the notices, terms and conditions in these Terms and, as applicable, elsewhere on www.myollie.com. All such terms and conditions (including but not limited to our Privacy Policy) are incorporated by reference into these Terms. If you register on behalf of a business, you represent to Ollie that you have the authority to bind that business and your acceptance of these Terms will be treated as acceptance by that business. In that event, “you” and “your” will refer to that business in these Terms.

The Service is comprised of (i) the Ollie website, currently located at www.myollie.com (and Ollie's mobile applications, our social media accounts, and any successor or additional website(s) owned or operated by or for Ollie) (“Site”); and (ii) any other technology and/or services that Ollie provides its users.

Content provided by Ollie on the Site, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, capabilities, and features (collectively, the “Ollie Content”) is meant for all audiences. You understand that you may also be exposed to user material from a variety of sources (“User Material”), including without limitation, text, software, scripts, graphics, photos, sounds, music, videos, and social media posts, as well as Ollie Content. You grant Ollie a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to edit, truncate, aggregate, prepare derivative works of, reproduce, distribute, modify, publicly display, publicly perform, transmit and otherwise fully exploit any User Material you upload and publish on the Service, and to make any other use of such User Material as Ollie may determine, including without limitation marketing and promotional use. You represent and warrant that you are the sole owner of all intellectual property rights in any User Material you upload and publish on the Service, and that Ollie’s use of such User Material will not infringe or violate the rights of any third party, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights , and you understand and agree that Ollie is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Material. You further understand and acknowledge that you may be exposed to Ollie Content or User Material that you believe to be inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Ollie with respect thereto. You also hereby do and shall grant each user of this site and/or the Service a non-exclusive, perpetual license to access your User Material through this site and/or the Service, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Material, including after your termination of your account or your Subscription . For clarity, the foregoing license grants to us and our users do not affect your other ownership or license rights in your User Materials, including the right to grant additional licenses to your User Materials, unless otherwise agreed in writing.

Finally, you understand and agree that Ollie, in performing the required technical steps to provide the Service to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

As a condition of use, you agree not to use the Service for any purpose that is unlawful. You agree to abide by all applicable local, state, national and international laws and regulations, including, without limitation, all intellectual property laws (such as, U.S. copyright laws). Any unauthorized use of the Service is expressly prohibited.

By way of example, and not as a limitation, you agree not to (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any User Material using any communications service or other service available on or through the Service, that: (i.) infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity; or (ii) is dangerous, harmful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, offensive, profane, pornographic or obscene, or promotes hate or incites violence; or (iii) misrepresents the source or identity of any content; or (iv) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”) or a chain letter, a pyramid scheme or any other similar solicitation; or (v) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data or other information of Ollie or any third party (including any other user); or (vi) impersonates, or falsely indicates an affiliation with, any person or entity, including, without limitation, any employee or representative of Ollie or any other user; or (vii) constitutes an offer, for sale or otherwise, of any firearms, explosives, weapons, tobacco products, pharmaceuticals, controlled substances, counterfeit or stolen articles, registered or unregistered securities or any items that would cause Ollie to violate any applicable law or regulation; or (viii) violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Ollie.

Additionally, you agree that you will not: (i) take any action that imposes, or may impose, in Ollie’s sole discretion, an unreasonable or disproportionately large load on Ollie’s infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures Ollie may use to prevent or restrict access to the Service, other accounts, or computer systems or networks connected to the Service; or (iv) interfere with any other user’s enjoyment of the Service, including, without limitation, accessing an account of a Ollie user that is not yours.

You may not (and may not permit others to), directly or indirectly, modify, translate, decompile, disassemble, or reverse engineer any part of the Service or any content available through the Site (except to the limited extent applicable laws specifically prohibit such restriction), or copy, rent, lease, distribute, or otherwise transfer or sublicense any or the rights that you receive hereunder. In addition, you may not remove any proprietary notices or labels.

You shall not launch or otherwise use any robot, spider, scraper or other automated means to access the Service in a manner which sends more request messages to the Ollie server in any given period of time than a typical human would normally produce in the same period by using a conventional on-line web browser to read, view and submit materials. Notwithstanding the foregoing, we grant the operators of search engines permission to use robots to copy materials from the site for the sole purpose of creating publicly-available searchable indexes of the materials, but not caches or archives of the materials, provided that we reserve the right to revoke these exceptions either generally or in specific cases.

You shall not harvest or collect information from the Service, including, without limitation, information about other users of the Service. The use of any information learned through the Service or in connection with your use of the Site is limited to the express purposes set forth in these Terms; all other uses are strictly prohibited.

Unless expressly authorized, you shall not frame or otherwise display any portion of the Site or any of its contents. No hyperlinks to any password protected web pages on the Site are allowed. Hyperlinks to non-restricted pages are allowed, subject to review and termination by Ollie in our sole discretion

Ollie community alerts send both transactional and marketing messages to members of our community who wish to receive them, on topics such as box delivery updates, new products or anything dog-related. These messages are sent by means of SMS, MMS or other text message technologies (each, a “Text Message”). To the extent you voluntarily opt to have Text Messages from us sent directly to your mobile phone, the following terms apply:

• You can expect to receive an average five (5) messages per month.

• If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance from our Canine Care team, or you can get help directly at caninecare@myollie.com or 844-88-(OLLIE)65543.

• In addition to any fee of which you are notified, your mobile provider’s standard message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we be responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit text alerts, you may not receive the Text Messages from us. You can opt out of receiving any further Text Messages from us by replying “STOP” to any Text Message you receive from us.

• We will not be liable for any delays in the receipt of any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your messages. We may use this information to contact you and to provide the Services you request from us.

• By providing us with your wireless phone number, you confirm that you want us to send you information that we think may be of interest to you to such phone number, which may include using automated dialing technology to send you Text Messages at the wireless number you provided.

For more information on how we use telephone numbers and other personal information, please read our Privacy Policy.

The Ollie Content and the trademarks, service marks and logos contained therein (the “Marks”), are owned by or licensed to Ollie, and subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Except as set forth in these Terms, the Ollie Content, Marks, and User Material is provided to you for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever except as set forth in these Terms or without the prior written consent of the respective owners. Ollie reserves all rights not expressly granted in and to the Service and the Ollie Content. If you download or print a copy of the Ollie Content, or User Material, you must retain all copyright and other proprietary notices contained in or on such content and material. You agree not to circumvent, disable or otherwise interfere with security related features of the Service or features that prevent or restrict use or copying of any Ollie Content, or User Material.

Ollie respects the rights of copyright holders. We reserve the right to terminate the access, profile or agreement with any user who infringes third party copyright or other third party intellectual property rights upon prompt notification to us by the third party rights holder or its legal agent. Without limiting the foregoing, any person who or which believes that his, her or its intellectual property has been copied and posted via the Site (or Product, or Service) in a way that constitutes infringement shall provide us with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) an identification and location on the Site (or Product, or Service) of the property that is claimed to be infringed, with sufficient detail so that Ollie is capable of finding and verifying its existence; (c) a written statement by such person that he, she or it has a good faith belief that the disputed use is not authorized by the owner, its agent, or the law; (d) such person’s name and contact information, such as telephone number or e-mail address; and (e) a statement by such person that the foregoing information in the notice is accurate and, under penalty of perjury, that the person delivering the notice is the owner of the property in question or authorized to act on the owner’s behalf. Notices to us regarding any alleged infringement should be directed to us at Copyright Agent, Ollie Pets, Inc., 3495 Lakeside Drive #1089 Reno, NV 89509; Phone: 844-88OLLIE ; email: caninecare@myollie.com.

Upon receipt of a proper notice of copyright infringement, we reserve the right to: (1) remove or disable access to the infringing material; (2) notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and (3) terminate such content provider's access to the Service and Products if he or she is a repeat offender.

Ollie may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. You may terminate your use of the Service at any time, provided that all provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

EXCEPT AS SET FORTH IN THE AAFCO STATEMENT PROVIDED WITH THE PRODUCTS, THE SERVICE, PRODUCTS, OLLIE CONTENT AND MARKS ARE PROVIDED BY OLLIE “AS IS” AND “AS AVAILABLE”. EXCEPT AS SET FORTH IN THE AAFCO STATEMENT PROVIDED WITH THE PRODUCTS, OLLIE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE SERVICE, PRODUCTS OR OLLIE CONTENT OR MARKS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, OLLIE DISCLAIMS ALL WARRANTIES REGARDING THE SERVICE, PRODUCTS, MARKS AND OLLIE CONTENTS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY OR COMPLETENESS OF CONTENT OR OUR PRODUCTS OR SERVICE, NON-INFRINGEMENT, OR THE AVAILABILITY OR QUALITY OF ANY PRODUCTS OR SERVICES AVAILABLE VIA THE SERVICE (EXCEPT AS MAY BE EXPRESSLY SET FORTH IN ANY LICENSE, THE AAFCO STATEMENT PROVIDED WITH THE PRODUCTS, OR ANY OTHER AGREEMENT RELATED TO THOSE PRODUCTS OR SERVICES). YOU UNDERSTAND AND AGREE THAT OUR SERVICE AND PRODUCTS ARE NOT INTENDED TO BE PROFESSIONAL, MEDICAL OR VETERINARIAN GUIDANCE IN ANY MANNER AND ARE NOT REPLACEMENTS FOR SUCH PROFESSIONAL, MEDICAL OR VETERINARIAN CARE. ANY RECOMMENDED MEAL PLANS ARE INTENDED AS RECOMMENDATIONS ONLY AND IT IS YOUR SOLE RESPONSIBILITY TO DETERMINE THE BEST COURSE OF CARE FOR YOUR PET. USE OF OUR SERVICES AND PRODUCTS DOES NOT CREATE OR MAINTAIN A MEDICAL OR VETERINARY CLIENT PATIENT RELATIONSHIP. IF YOU HAVE QUESTIONS ABOUT YOUR PET'S WEIGHT, HEALTH, OR GENERAL CONDITION, YOU AGREE THAT YOU WILL SEEK THE PROFESSIONAL ADVICE OF A VETERINARIAN OR OTHER MEDICAL PROFESSIONAL. YOU UNDERSTAND AND AGREE THAT USE OF THE PRODUCTS OR SERVICE, INCLUDING ANY RECOMMENDATIONS, INSIGHTS, OR SCREENING RESULTS, AND YOUR RELIANCE THEREOF, SHALL BE AT YOUR SOLE RISK, AND WE ARE NOT RESPONSIBLE TO YOU OR ANYONE ELSE FOR ANY LOSS, DAMAGE OR OTHER EXPENSE SUFFERED IN CONNECTION WITH YOUR RELIANCE ON SUCH INFORMATION. FURTHER, OLLIE DOES NOT ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE, ADVERTISED OR OFFERED BY ANY THIRD PARTY THROUGH THE SERVICE OR OUR SITE OR INCLUDED IN ANY BANNER OR OTHER ADVERTISING, AND OLLIE WILL NOT BE A PARTY TO OR IN ANY WAY RESPONSIBLE FOR MONITORING YOUR USE OF SUCH THIRD PARTY PRODUCT OR SERVICE, THE AVAILABILITY OR RELIABILITY THEREOF, OR ANY INTERACTION OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WITH RESPECT THERETO. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL OLLIE OR ITS AFFILIATES, SUBSIDIARIES, PARTNERS OR LICENSORS OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND/OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS OR REVENUE, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE) ARISING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SERVICE, OR ANY CONTENT, PRODUCTS OR SERVICES DISTRIBUTED ON OR PROVIDED THROUGH THE SERVICE OR SITE (INCLUDING BUT NOT LIMITED TO, OLLIE CONTENT AND OLLIE MARKS), WHETHER AS A RESULT OF ERRORS, OMISSIONS, LOSS OF DATA, DEFECTS, VIRUSES, INTERRUPTIONS OR DELAYS IN OPERATION OR TRANSMISSION, OR ANY OTHER CAUSE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF OLLIE OR ITS SUPPLIERS HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (B) ANY SUBSTITUTE GOODS, PRODUCTS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO OLLIE IN CONNECTION WITH THE PRODUCTS OR SERVICE IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, OLLIE ASSUMES NO LIABILITY FOR: ANY ERRORS, MISTAKES OR INACCURACIES IN OR OF ANY CONTENT OR SERVICE, INCLUDING ANY USER MATERIAL OR VIDEO MATERIAL AND PUBLISHER MATERIAL; PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE PRODUCTS OR SERVICE; ANY UNAUTHORIZED ACCESS TO OR USE OF THE OLLIE SERVERS OR SITE AND/OR ANY PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE OLLIE SITE; ANY VIRUSES, BUGS, TROJAN HORSES, WORMS OR OTHER MALICIOUS CODE WHICH MAY BE TRANSMITTED TO OR THROUGH THE OLLIE SITE BY ANY THIRD PARTY; AND/OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE PRODUCTS, SERVICE OR ANY CONTENT, INCLUDING ANY USER MATERIAL, POSTED, EMAILED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE.

SOME JURISDICTIONS RESTRICT THE LIMITATION OF LIABILITY OR DAMAGES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

You agree to defend, indemnify and hold harmless Ollie and its affiliates, subsidiaries and distribution partners and their respective officers, directors, employees and/or agents (collectively, “Ollie Indemnitees”) from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your use of and access to the Products or Service; (ii) your violation of any term of these Terms; (iii) your violation, alleged or actual, of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that any of User Material you upload and publish on the Service caused damage to a third party; or (v) your gross negligence or willful malfeasance (collectively, “Claims”). You are solely responsible for defending any such Claims, and for payment of losses, costs, damages or expenses resulting from the foregoing to both a third party and to the Ollie Indemnitees. Ollie shall have the right, in its sole discretion, to select its own legal counsel to defend the Ollie Indemnitees from any Claims (but by doing so shall not waive your indemnity obligations), and you shall be solely responsible for the payment of all reasonable attorney’s fees incurred by the Ollie Indemnitees in connection therewith. You shall not, without the prior express written approval of Ollie, settle, dispose or enter into any proposed settlement or resolution of any Claim (whether having been finally adjudicated or otherwise) brought against you, if such settlement or resolution results in any obligation or liability for any Ollie Indemnitee. This defense and indemnification obligation will survive the termination or expiration of these Terms and your use of the Products and Service. Although Ollie will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Ollie or others due to such unauthorized use.

ARBITRATION CLAUSE AND CLASS ACTION WAIVER – IMPORTANT – PLEASE REVIEW AS THIS AFFECTS YOUR LEGAL RIGHTS

ARBITRATION; WAIVER OF TRIAL BY JURY. YOU AGREE THAT ALL DISPUTES BETWEEN YOU AND US OR ANY OF OUR OFFICERS, DIRECTORS OR EMPLOYEES ACTING IN THEIR CAPACITY AS SUCH (WHETHER OR NOT SUCH DISPUTE INVOLVES A THIRD PARTY) WITH REGARD TO YOUR RELATIONSHIP WITH US, INCLUDING, WITHOUT LIMITATION, DISPUTES RELATED TO THESE TERMS, YOUR USE OF THE SERVICE AND PRODUCTS AND/OR RIGHTS OF PRIVACY AND/OR PUBLICITY, WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION UNDER THE JAMS STREAMLINED ARBITRATION RULES AND PROCEDURES (“RULES”) THEN IN EFFECT, BY ONE COMMERCIAL ARBITRATOR WITH SUBSTANTIAL EXPERIENCE IN RESOLVING INTELLECTUAL PROPERTY AND COMMERCIAL CONTRACT DISPUTES, AND YOU AND WE HEREBY EXPRESSLY WAIVE TRIAL BY JURY; PROVIDED, HOWEVER, THAT WE OR YOU MAY SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY STATE OR FEDERAL COURT HAVING JURISDICTION TO GRANT IT IN THE EVENT OF AN ACTUAL OR THREATENED INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS THAT YOU AND WE WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. THE ARBITRATOR SHALL BE SELECTED FROM THE APPROPRIATE LIST OF JAMS ARBITRATORS IN ACCORDANCE WITH SUCH RULES. JUDGMENT UPON THE AWARD RENDERED BY SUCH ARBITRATOR MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION.

Small Claims Court; Class Action Waiver. As an alternative, you may bring your claim in your local “small claims” court, if permitted by that small claims court's rules and if such claim is within such court’s jurisdiction, unless such action is transferred, removed or appealed to a different court. You may bring claims only on your own behalf. Neither you nor we will participate in a class action or class-wide arbitration for any claims covered by this agreement. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US, INCLUDING, WITHOUT LIMITATION, ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding.

Procedures. These dispute resolution provisions will be governed by the Federal Arbitration Act and not by any state law concerning arbitration. In the event that JAMS is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either we or you can elect to have the arbitration administered instead by the American Arbitration Association. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Products, Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever banned. Costs of Arbitration. The Rules will govern payment of all arbitration fees. Ollie will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Ollie will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.

30-Day Opt-Out Period. If you do not wish to be bound by the arbitration and class-action waiver provisions in this Disputes section, you must notify us in writing within thirty (30) days of the date that you first accept these Terms (unless a longer period is required by applicable law), and then you must litigate any disputes against us in accordance with the “Governing Law and Jurisdiction” section below. Your written notification must be mailed to us at the address set out at the end of these Terms. If you do not notify us in accordance with this paragraph, you agree to be bound by the terms of this Disputes section, including, without limitation, the arbitration and class-action waiver provisions, and further including such provisions in any revisions we make to these Terms after the date of your first acceptance. Such notification must include: (i) your name; (ii) your email address and mailing address; and (iii) a statement that you do not wish to resolve disputes with us through arbitration or waive your ability to participate in a class action. If we make any changes to this Disputes section (other than a change to the address at which we will receive notices or rejections of future changes to this Disputes section), you may reject any such change by sending us written notice, within thirty (30) days of the change, to the address set out at the end of these Terms. It is not necessary to send us a rejection of a future change to this Disputes section if you had properly opted out within the first thirty (30) days after you first accepted the provisions in this Disputes section. If you have not properly opted out, then by rejecting a future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Disputes section, as modified by any changes you did not reject. A notification sent pursuant to this paragraph solely affects these Terms; if you previously entered into other arbitration or dispute resolution agreements with us or enter into other such agreements in the future, your notification that you are opting out of the provisions in this Disputes section shall not affect the other arbitration agreements between you and us.

Severability. If any of the prohibitions against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Disputes section will be null and void. This Disputes section, including, without limitation, the arbitration agreement and class action waivers contained herein, will survive the termination of your relationship with us.

Registration is not required to view most Ollie Content. However, you may be required to register if you wish to purchase products, use certain functionality on the Site, participate in our loyalty programs, or enter any contests that we may sponsor from time to time.

To register, you will have to create an account. You shall provide Ollie with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of these Terms, which may result in immediate termination of your Ollie account. You may not (i) select or use as a name of another person with the intent to impersonate that person; (ii) use as a username, a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as a username, a name that is otherwise offensive, vulgar or obscene. Ollie reserves the right to refuse registration of an account, or cancel an account in its sole discretion. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify Ollie immediately of any breach of security or unauthorized use of your account. Although Ollie will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Ollie or others due to such unauthorized use. All registration information provided by you shall be subject to Ollie’s Privacy Policy or any successor thereto.

Ollie sells pet food products (“Products”) to end-user customers like you for your personal, non-commercial use. If your use of the Services or Products is prohibited by applicable laws, then you aren’t authorized to use the Services and Products. We can’t and won’t be responsible for your using the Services or Products in a way that breaks the law.

By registering for an account with Ollie, you become a "Member" with access to certain password-restricted areas of the Site and certain Services and Ollie Content offered on and through the Site (a "Subscription"). You may not purchase Products or Subscriptions for resale purposes. The Subscriptions purchased and all rights you acquire in the Products are personal and non-transferable. You must provide a current, accurate mailing address in order to receive the Products in connection with your Subscription.

All sales and payments of Membership fees will be in US Dollars.

We offer different Subscription options. Our current Subscription options and fees, and details regarding pricing, delivery, returns, billing, promotional credits, upgrades and subscription plans, are posted here. The fee that we will charge you for your Subscription will be the price posted on the Site on the date that you register as a Member. Ollie reserves the right to change prices for Subscriptions at any time, upon notice, and does not provide price protection or refunds in the event of promotions or price decreases.

Ollie’s money-back guarantee only applies to your starter box. You will not receive a refund for any unwanted boxes you receive after your starter box, unless Ollie has shipped them to you in error. If you wish to make a recurring change in your Subscription, you must make the change at least twenty-four (24) hours before the change takes effect.

You may pay for your Subscription to Ollie only with credit and debit card payments (Visa, MasterCard, American Express, and Discover). We will charge your credit or debit card for your first Subscription fee on the date that we process your order for your Subscription.

We use a third-party payment processor (the “Payment Processor”) to bill you for your Subscription. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Currently, we use Stripe, Inc. as our Payment Processor. You can access Stripe’s Terms of Service at https://stripe.com/us/checkout/legal and their Privacy Policy at https://stripe.com/us/privacy. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to purchase a Subscription, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any Subscription in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment method (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

Once your credit or debit card is charged the first Subscription fee, you will receive a confirmation e-mail notifying you of your ability to access those Subscription-only portions of, and Materials on, the Site.

IMPORTANT NOTICE: OLLIE WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION ON THE DAY YOUR CURRENT SUBSCRIPTION PERIOD EXPIRES (THE "RENEWAL DATE"), AND OLLIE WILL CHARGE YOUR CREDIT OR DEBIT CARD WITH THE APPLICABLE SUBSCRIPTION FEE AND ANY SALES OR SIMILAR TAXES THAT MAY BE IMPOSED ON YOUR SUBSCRIPTION FEE PAYMENT ON THE RENEWAL DATE, UNLESS YOU CANCEL OR UNLESS YOU DISABLE THE AUTO-RENEWAL FUNCTION (SEE BELOW FOR INSTRUCTIONS ON HOW TO DISABLE AUTO-RENEWAL OF SUBSCRIPTIONS). OLLIE DOES NOT ACCEPT ANY RETURNS.

IF YOU SIGN UP FOR A SUBSCRIPTION THAT INCLUDES A DISCOUNTED SUBSCRIPTION, UNLESS YOU HAVE CANCELLED YOUR SUBSCRIPTION PRIOR TO THE EXPIRATION OF THE DISCOUNTED SUBSCRIPTION TERM, OLLIE WILL, AUTOMATICALLY CHARGE YOU THE SUBSCRIPTION FEE UPON THE EXPIRATION OF THE DISCOUNT SUBSCRIPTION PERIOD. DISCOUNTED SUBSCRIPTIONS WILL BE CHARGED AT THE REGULAR PRICE IN EFFECT ON THE DATE YOU SUBSCRIBED TO THE DISCOUNTED SUBSCRIPTION. YOUR ELIGIBILITY TO RECEIVE A DISCOUNTED SUBSCRIPTION SHALL BE DECIDED BY US IN OUR SOLE DISCRETION. ALL DISCOUNTED SUBSCRIPTIONS ARE SUBJECT TO ANY OTHER TERMS, CONDITIONS AND RESTRICTIONS SET FORTH ON THE SERVICES OR PRESENTED IN CONNECTION WITH THE OFFER TO RECEIVE A DISCOUNTED SUBSCRIPTION.

YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME BY EMAIL caninecare@myollie.com FOR ASSISTANCE, PROVIDED THAT ANY SUBSCRIPTION FEES CHARGED PRIOR TO THE EFFECTIVE DATE OF CANCELLATION WILL NOT BE REFUNDED, IN WHOLE OR IN PART. YOU WILL NOT BE ELIGIBLE FOR A PRO-RATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES PAID FOR ANY UNUSED DAYS OF THE THEN-CURRENT SUBSCRIPTION TERM. OLLIES REQUIRES A REASONABLE AMOUNT OF TIME TO PROCESS YOUR SUBSCRIPTION CANCELLATION REQUEST. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL ENJOY YOUR SUBSCRIPTION BENEFITS UNTIL THE EXPIRATION OF THE THEN-CURRENT SUBSCRIPTION TERM FOR WHICH YOU HAVE PAID, AND YOUR SUBSCRIPTION BENEFITS WILL EXPIRE AT THE END OF THE THEN-CURRENT SUBSCRIPTION TERM. To ensure timely cancellation, and avoid paying for a post-cancellation delivery, you must cancel your subscription six (6) days prior to the expected time of your next scheduled delivery. 

You will be liable for paying any and all applicable sales and use taxes for the purchase of your Subscription based on the mailing address that you provide when you register as a Member, and you authorize OLLIE to charge your credit or debit card for any such applicable taxes.

OLLIE reserves the right to modify pricing at any time, upon advance notice to you. If you have not cancelled your Subscription or turned off the auto-renew function within the specified time after receiving notice of a price change, your membership subscription will auto-renew at the price indicated in your notice. You may choose to turn off the auto-renew function by contacting us via email at caninecare@myollie.com or calling at 844-88-Ollie (65543) Monday-Friday 9 AM-7 PM ET, Saturday-Sunday 10 AM-7 PM ET for assistance. Your non-cancellation or continued use of a Subscription reaffirms that we are authorized to charge your Payment Method for that Subscription. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to purchase a Subscription.

From time to time, Ollie may offer rewards or incentives for referring others to purchase a Subscription. Please visit Ollie’s referral page here to learn more about Ollie’s referral program. Members, who are currently active subscribers, will only receive referral credit for individuals or entities who are not current customers of Ollie (“Referees”). All Referees must be first-time recipients of the offer, and multiple referrals to the same individual or entity will be disregarded. Ollie may modify or terminate a referral program or revoke referrals at any time. All referrals are subject to any other terms, conditions, and restrictions set forth on Ollie’s referral page, which may be updated from time to time without notice to you.

Acceptance. If you do not accept all of the terms and conditions set forth in these Terms, you may not access or use the Service.

Ability to Accept. The Service is only available to users who (1) are over the age of 18, (2) are emancipated minors, or (3) possess legal parental or guardian consent, and are fully able to and competent to enter into and abide by the terms, conditions, obligations, representations and warranties set forth in these Terms. If you are under 13 years of age, you may not register for or use the Service unless we have a parent’s or legal guardian’s consent. You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Service and have gotten your parent or guardian to agree to these Terms on your behalf).

Modification. Ollie shall have the right to modify these Terms at any time, which modification shall be effective immediately following Ollie’s posting of such change on its website. We recommend that you check the Ollie website and Terms regularly for any such changes. Your use of the Service following such posting shall be deemed to constitute your acceptance of such modification. Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

Electronic Communications. By using the Site and/or the Services, you consent to receiving electronic communications from Ollie. These electronic communications may include information about Ollie's Services and features of the Site, notices about applicable fees and charges, transactional information and other information concerning or related to the Site and/or Services. These electronic communications are part of your relationship with Ollie. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Enforceability and Waiver. If any provision of these Terms is found illegal or unenforceable, it will be enforced to the maximum extent permissible, and the legality and enforceability of the other provisions of these Terms will not be affected. No delay or failure by Ollie to exercise or enforce any of its rights under these Terms will act as a waiver of such rights.

Privacy Policy. Your use of the Service is subject to your acceptance of our Privacy Policy https://www.myollie.com/privacy-policy/, which is incorporated by reference. Please read the Privacy Policy carefully for disclosures relating to the collection and use of your personal information.

Links to Third Party Websites. As a convenience for its users, Ollie may provide links on this website to other websites owned by third parties. Unless otherwise stated, Ollie does not endorse or control these third parties and takes no responsibility for them or their websites.

Export and International Use. The Service is controlled and offered by Ollie from its facilities in the United States of America. Ollie makes no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Governing Law, Jurisdiction and Venue. These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to or application of choice of law rules or principles. You agree that: the Service shall be deemed to be solely based in the State of New York; the Ollie website shall be deemed a passive website that does not give rise to personal jurisdiction over Ollie, either specific or general, in jurisdictions other than the State of New York; and ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. The prevailing party in any litigation will be entitled, in addition to any other relief granted to it, to recover reasonable attorney’s fees, expenses and costs incurred in connection with the litigation.