Frequently Asked Questions
Get the answers to your questions
Frequently Asked Questions
Our Food
- Do Ollie's recipes meet AAFCO standards?
- What is the Pork W/Apples recipe?
- Have questions about your Pup's stool while transitioning?
- Can I freeze the food? And how long will it last?
- How do I switch my dog to Ollie’s fresh food?
- What ingredients are used in Ollie Salmon & Coconut Jerky Strips?
- What ingredients are used in Ollie's dog food?
- What steps are taken to ensure Ollie's food is safe?
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Your Subscription
- Where can I view my order history?
- Can I order Ollie without subscribing?
- When am I charged for each order?
- How do I increase or decrease how much food I am getting?
- How do I add another dog to my account?
- How do I cancel my subscription? (Turn off auto-renew)
- How does the subscription work?
- How do I change my pet profile?
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Creating Your Plan
Shipping and Delivery
Ollie Health | Digestion Screenings
- What is the Digestion Screening?
- Stool Results -What does Right on Track mean?
- What does “Looks good” mean?
- Stool Results - What does Slow Down mean?
- What does Needs help mean?
- Stool Results - What does Seek Veterinary Care mean?
- When should I upload photos in the transition process?
- What happens to a Digestion Screening photo after it’s uploaded?
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Ollie Health | Dental Screening
- What is the Dental Screening?
- How does the Dental Screening work?
- When should I upload photos for a Dental Screening?
- What happens to my Dental Screening photo after it’s uploaded?
- How long will it take to receive my Dental Screening results?
- Who can use the Dental Screening?
- What are tips for submitting photos for a Dental Screening?
- What kind of results can I receive for a Digestion Screening?
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Ollie Health | Weight Screening
- What is the Weight Screening?
- How does the Weight Screening work?
- When should I upload Weight Screening photos?
- What happens when my Weight Screening photo is submitted?
- What kind of results should I expect from my Weight Screening?
- Who can use the Weight Screening?
- Who is the Ollie Health team?
- How long will it take to receive my Weight Screening results?
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Ollie Health | Skin & Coat
- What is the Skin & Coat Screening?
- How does the Skin & Coat Screening work?
- When should I upload Skin & Coat photos?
- What happens to my Skin & Coat Screening photo after it’s uploaded?
- What kind of Skin & Coat results can I receive?
- How long will it take to receive my Skin & Coat Screening results?
- Why did I receive an error that my Skin & Coat Screening photo couldn't be analyzed?
- What are tips for submitting a Skin & Coat Screening photo?
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Still need help? Contact us.
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